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At Kpaul Industrial, we strive to provide timely and efficient service to our valued customers. To ensure a smooth shopping experience, we have implemented the following policy regarding credit card charges for delayed shipments:

  • Order Processing Timeframe: Upon receiving an order, we aim to process and ship within 3 business days. This timeframe begins from the date the order is placed and excludes weekends and holidays.
  • Credit Card Authorization: During checkout, your credit card is not charged, but it is authorized, which enables us to charge in the near future for your purchase.
  • Delayed Shipments: If an order takes longer than 7 days to ship to you, we reserve the right to charge your credit card for the order amount.
  • Notification: Prior to charging your credit card, we will notify you via email about the delay in shipment and the impending charge. This notification will include an updated estimated shipping date and an opportunity for you to contact us if you have any concerns or wish to make changes to your order.
  • Customer Consent: By placing an order with us, you agree to this policy and authorize Kpaul Industrial to charge your credit card if your order exceeds the specified timeframe for shipment.
  • Refund Policy: If we have charged an order that has not yet shipped, you can cancel the order and we will promptly issue a refund to your credit card.
  • Exceptional Circumstances: In cases of unforeseen circumstances or events beyond our control (e.g., natural disasters, supplier delays), we reserve the right to extend the processing and shipping timeframe while keeping you informed about the status of your order.

This policy is designed to ensure transparency and accountability in our order processing procedures while maintaining the security of our credit card transactions. If you have any questions or require further clarification regarding this policy, please don’t hesitate to contact our customer service team.